Last updated: 14th May 2026

1. About Us

This website is operated by Lloyds Plumbing & Heating ("we", "us", "our"), based in Gwynedd, Wales.

Address: 64 Snowdon St, Porthmadog, Gwynedd, LL49 9DF

Gas Safe Register No: 567914

Email: [email protected]

Phone: 07534 436754

If you have any questions about these terms, our services or how we handle your data, please get in touch using the details above.

2. Terms of Service

2.1 Our Services

We provide plumbing and heating services to domestic and commercial customers across Gwynedd and the surrounding areas. The exact scope of any work will be agreed with the customer before work commences.

2.2 Quotes

All quotations are valid for 30 days from the date of issue unless otherwise stated and are based on the information available at the time of inspection. If additional work is identified once a job has commenced, this will be discussed with the customer before proceeding.

2.3 Payment

Payment terms will be agreed with the customer at the time of booking or quotation.

2.4 Your Statutory Rights

Nothing in these terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2.5 Warranties

Where applicable, products supplied and installed (such as boilers) may be covered by separate manufacturer warranties. Details of any applicable warranty will be provided at the time of installation.

2.6 Use of This Website

This website is provided for general information only. While we make reasonable efforts to ensure the information on this site is accurate and up to date, we make no warranties or guarantees about the accuracy, completeness or suitability of the content. You should always contact us directly for specific quotations, advice or service information.

2.7 Complaints

If you have any concerns about work carried out, please contact us using the details above. For matters relating to gas safety, customers may also contact the Gas Safe Register at www.gassaferegister.co.uk.

2.8 Governing Law

These terms are governed by the laws of England and Wales.

3. Privacy Policy

3.1 Who We Are

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), Lloyds Plumbing & Heating is the data controller of any personal information you provide through this website or in the course of doing business with us.

3.2 What Information We Collect

Information you give us: Name, email address, phone number, property address and details of the work you require, submitted via our contact form or provided directly when you contact us.

Information collected automatically: Technical information such as IP address, browser type, device type and pages visited, via cookies and similar technologies (see Cookies section below).

3.3 How We Use Your Information

We use your personal information to:

Respond to your enquiry

Arrange and carry out the work you've requested

Comply with legal and regulatory obligations

Improve our website and services

We rely on the following legal bases for processing: performance of a contract, legitimate interests (e.g. responding to enquiries), and compliance with legal obligations.

3.4 How Long We Keep Your Information

We retain customer records for as long as necessary to fulfil the purposes outlined above, including for tax, accounting and legal compliance purposes.

3.5 Who We Share Your Information With

We do not sell your personal information. We may share limited information where strictly necessary with:

Regulatory bodies (such as the Gas Safe Register and HMRC) where required by law

Our website hosting provider and email service providers, who process data on our behalf

3.6 Your Rights

Under UK data protection law, you have the right to access, correct, delete, restrict or object to the processing of your personal information, and to request portability of your data. To exercise these rights, please email [email protected].

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

4. Cookie Policy

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function correctly and allow us to understand how visitors use our site.

4.2 Cookies We Use

Essential cookies: Required for the website to function correctly. These cannot be switched off.

Analytics cookies: Used to understand how visitors interact with the site so we can improve it.

4.3 Managing Cookies

When you first visit our website, you will see a cookie consent banner allowing you to accept or reject non-essential cookies. You can also manage cookies through your browser settings.

5. Changes to These Terms

We may update these Terms, Privacy Policy and Cookie Policy from time to time. The most recent version will always be available on this page, with the date of the last update shown at the top.

6. Contact Us

Lloyds Plumbing & Heating

64 Snowdon St, Porthmadog, Gwynedd, LL49 9DF

Email: [email protected]

Phone: 07534 436754